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When are refunds possible?
A refund may apply if your order arrived damaged or defective, you received the wrong products, or your order is incomplete or lost in shipping.
REFUND POLICY
Made it right,
the sweet way
Your happiness matters to us. If something is not quite right, we will do our best to make it right.
Not eligible for a refund
Opened or partially consumed products, products purchased from third-party retailers, and customer ordering mistakes may not be eligible for a refund.
How to request a refund
Contact us with your order number, a short description of the issue and clear photos when applicable. We will review your request and get back to you as soon as possible.
Refund process
If your refund is approved, the amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping costs
Shipping fees are generally non-refundable unless the issue is due to an error on our part.
Lost or delayed packages
If your package is lost or significantly delayed, please contact us. We will investigate with our shipping partners and find the best solution together.
STILL NEED HELP?
We're here for you!
Have a question about a refund or anything else? Our team is always happy to help.
